Refund policy

Return and Refund Policy

Welcome to our Return and Refund Policy page. Customer satisfaction is very important to us, and we strive to provide high-quality fragrances and excellent service. If you are not completely satisfied with your purchase, please review the following policy regarding returns, replacements, and refunds.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.

7-Day Return and Refund Guarantee

We offer a 7-Day Return and Refund Policy from the date your order is delivered.

If you are not satisfied with your purchase for any valid reason, you may request a return, replacement, or refund within 7 calendar days of receiving your order.

After the 7-day period has expired, we may not be able to process return or refund requests.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 7 days of delivery.

  • The product must be in its original condition.

  • The product should not be intentionally damaged or misused.

  • Original packaging, accessories, and any included items should be returned whenever possible.

  • Proof of purchase or order number must be provided.

We reserve the right to inspect returned items before approving a refund or replacement.

Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • A leaking bottle

  • A broken package

  • The wrong product

  • An incomplete order

Please contact our customer support team within 24 hours of delivery and provide clear photographs or videos of the issue.

Once verified, we will arrange a replacement, exchange, or refund as appropriate.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund request.

If approved:

  • Refunds will be processed through the original payment method whenever possible.

  • Cash on Delivery (COD) refunds may be issued through bank transfer, Easypaisa, JazzCash, or another agreed method.

  • Refund processing times may vary depending on the payment provider or financial institution.

Please allow several business days for the refund to be completed.

Exchange Policy

Customers may request an exchange if:

  • The wrong item was delivered.

  • The product arrived damaged.

  • The product has a manufacturing defect.

  • An approved return qualifies for replacement.

Exchange requests are subject to stock availability.

Non-Returnable Items

For hygiene and product safety reasons, certain items may not be eligible for return or refund, including:

  • Products that have been excessively used.

  • Products intentionally damaged after delivery.

  • Items returned after the 7-day return period.

  • Products without proof of purchase.

  • Customized or special-order items (if applicable).

Return Shipping

Depending on the reason for the return:

  • If the return is due to our error (wrong item, damaged item, defective product), return shipping costs may be covered by us.

  • If the return is requested for personal preference or reasons not related to product defects, the customer may be responsible for return shipping charges.

Our support team will provide instructions before any return shipment is made.

Quality Commitment

We carefully inspect and package every perfume before shipment. Our goal is to ensure that every customer receives a product that meets our quality standards.

If any issue occurs, we encourage customers to contact us promptly so we can provide a fair and satisfactory resolution.

How to Request a Return or Refund

To initiate a return, exchange, or refund request, please contact our customer support team with the following information:

  • Full Name

  • Order Number

  • Contact Number

  • Reason for Return

  • Photos or Videos (if applicable)

Our team will review your request and guide you through the next steps.

Contact Us

If you have any questions regarding our Return and Refund Policy, please contact our customer support team through the contact details provided on our website.

We value your trust and confidence in our products. Our commitment is to provide quality fragrances, reliable service, and a hassle-free shopping experience for every customer. Thank you for choosing our store.