Shipping policy

Shipping Policy

Welcome to our Shipping Policy page. We are committed to providing a smooth, reliable, and efficient delivery experience for all our customers. As a premium perfume brand, we understand the importance of ensuring that every fragrance reaches you safely, securely, and in perfect condition. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and other important information related to the shipment of your orders.

Order Processing

All orders are processed after successful confirmation of payment or order verification. Orders are typically processed within 1–2 business days. Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time due to increased order volumes.

Once your order has been processed and dispatched, you will receive a confirmation notification containing your shipment details and tracking information.

Delivery Coverage

We currently offer delivery services across Pakistan and strive to reach customers in both major cities and remote areas. Delivery availability may vary depending on the service coverage of our courier partners.

Estimated Delivery Time

Our standard delivery time is:

  • Major Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, political situations, or other unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges are calculated based on the delivery location and order value. The applicable shipping fee will be displayed during checkout before payment confirmation.

We may also offer:

  • Free shipping promotions on selected products.

  • Free shipping on orders above a specified amount.

  • Seasonal and special campaign shipping discounts.

Any such offers will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, a tracking number will be provided through email, SMS, or WhatsApp. Customers can use this tracking number to monitor the progress of their shipment through the courier company's tracking system.

If you do not receive tracking information within the expected processing period, please contact our customer support team for assistance.

Packaging Standards

Perfumes are delicate products that require special care during transportation. We use secure and protective packaging materials to minimize the risk of leakage, breakage, or damage during transit.

Every perfume bottle is carefully inspected and packed before dispatch to ensure it reaches you in excellent condition.

Delivery Attempts

Our courier partners usually make multiple delivery attempts if the recipient is unavailable at the provided address. If delivery cannot be completed after several attempts, the package may be returned to us.

In such cases, additional shipping charges may apply for re-dispatching the order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

  • Full name

  • Complete delivery address

  • City

  • Postal code (if applicable)

  • Active mobile number

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Damaged, Missing, or Lost Packages

If your order arrives damaged, please contact us within 24 hours of delivery and provide clear photographs of the package and product.

In the rare event that a shipment is lost during transit, we will coordinate with the courier service to investigate the matter and provide a suitable resolution based on the investigation outcome.

International Shipping

If international shipping is available, delivery times and shipping costs will vary depending on the destination country. Customers may be responsible for customs duties, import taxes, and clearance fees imposed by local authorities.

We recommend checking your country's import regulations before placing an international order.

Delays Beyond Our Control

While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by:

  • Natural disasters

  • Severe weather conditions

  • Government restrictions

  • Customs inspections

  • Courier operational issues

  • Public holidays and peak shopping seasons

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping, order tracking, delivery status, or shipping charges, please contact our customer support team. We are always happy to assist you and ensure the best possible shopping experience.

Thank you for choosing us for your fragrance needs. We value your trust and look forward to delivering your favorite perfumes safely and efficiently.